GENERAL TERMS & CONDITIONSLazy Cat Vietnam Travel Co., LtdOperator: Lazy Cat Vietnam Travel Company Limited Business Registration Number: 5100514287 Address: 320B Ly Tu Trong Street, Group 12, Ha Giang Ward 2, Tuyen Quang Province, Vietnam Email: [email protected] Phone / WhatsApp: +84 377 589 555 Website: lazycathagiangloop.com TikTok / Instagram: lazycat.hagiangloop.vietnam1. PRICING1.1 All prices displayed in foreign currencies are for reference only and will be converted into Vietnamese Dong (VND) based on the exchange rate at the time of payment. All prices include applicable taxes unless otherwise stated.1.2 Included in the price:

Ha Giang border permit fee: 250,000 VND per person (if applicable)
Payment processing costs (already included in the total price; customers are not required to pay additional fees), including:
- International card payments (Visa, MasterCard, American Express, etc.)
- Online payments via OnePay (Apple Pay, Google Pay, etc.)

Not included:

Personal expenses and services outside the package (e.g. beverages, laundry, optional activities, personal spending, etc.)

1.3 Prices are subject to change depending on conditions. Any updates will be communicated and confirmed with the customer prior to payment.2. BOOKING2.1 Bookings can be made via:

Website: lazycathagiangloop.com
Email / WhatsApp / social media

2.2 A booking is confirmed only after the deposit has been received. A confirmation email will be sent to the customer.2.3 Customers are responsible for providing accurate information. Up to two (2) free changes (name, date, number of guests) are allowed. From the third change onwards, a fee of 5 USD per change will apply to cover operational costs.3. PAYMENT3.1 Payment methods:

Cash (VND): no fee
Bank transfer (Wise, Revolut): no fee
International cards (Visa, MasterCard, American Express, JCB, UnionPay): 3% fee
OnePay (Visa, MasterCard, American Express, JCB, UnionPay): 4% fee

3.2 A deposit is required at the time of booking. The remaining balance must be paid upon arrival/check-in.3.3 Full payment must be completed before the tour departure.3.4 The company is not responsible for any bank charges, currency conversion fees, or card issuer fees incurred by the customer.4. CANCELLATION BY CUSTOMER4.1 Deposit refund policy:

More than 10 days before departure: 100% refund
4–7 days before departure: 50% refund
0–3 days before departure: no refund, as all services have already been arranged

4.2 No-show: no refund will be issued.4.3 Mid-tour cancellation or early termination: no refund will be provided (except in verified medical cases).4.4 All cancellation requests must be submitted via email or WhatsApp.5. CANCELLATION DUE TO WEATHER / FORCE MAJEURE5.1 Before departureIn the event of severe weather conditions (storms, heavy rain, landslides, or official safety warnings):

If the company cancels the tour for safety reasons: → Customers will receive a 100% refund or a free date change → Bank transfer fees will be shared 50/50 between the customer and the company
If the customer chooses to cancel: → Free date change will be offered → Or the cancellation policy in Section 4 will apply

5.2 During the tourIf the tour must be interrupted:

50% refund of the unused portion will be provided
Or support to reschedule the remaining itinerary

5.3 Force majeure situationsIncluding: storms, landslides, road closures, or government restrictionsThe company reserves the right to:

Adjust the itinerary
Or terminate the tour early

→ Refund policy follows Section 5.25.4 Principles

Customer safety is the top priority
All decisions are based on real conditions and official recommendations

6. DATE CHANGES6.1 Free date changes are allowed if requested at least 24 hours in advance (changes are free up to the second time; from the third change onwards, a fee of USD 10 per change will apply) 6.2 Please note that if you change your date and request different room types or additional services such as bus tickets, these will be subject to availability at that time. 6.3 All changes must be confirmed in writing7. CHECK-IN / CHECK-OUT

Check-in: upon arrival (anytime, subject to availability)
Check-out: before 12:00

7.1 Check-in instructions will be provided via email/WhatsApp 7.2 Customers must present their booking confirmation 7.3 Reception hours: 08:00 – 22:007.4 For tour participants:

Arrival at least 1 day in advance is recommended
Includes 1 complimentary dorm night before the tour

8. DEPARTURE DAY SCHEDULE

Payment completion: at check-in
Breakfast: 08:30 – 09:30
Riding practice: 09:00 – 09:30
Briefing: 09:30 – 10:00
Departure: 10:00

(Schedule may vary by ±30 minutes)9. INSURANCE9.1 Basic travel insurance coverage of up to 200,000,000 VND per person is provided9.2 Coverage and compensation are subject to the insurance provider’s terms and conditions10. LUGGAGE

Complimentary luggage storage is available
The company is not responsible for loss or damage

11. THIRD-PARTY SERVICESSome services are provided by third-party partners. The company is not responsible for their performance or conduct.12. COMPLAINTSComplaints will be processed within 3 working days. Force majeure cases will be resolved through mutual agreement.13. PRIVACY POLICY

Customer data is used solely for service provision
Information will not be shared unless necessary
Customers may request data correction or deletion
Photos/videos may be used for marketing purposes unless declined

14. GOVERNING LAWThese Terms & Conditions are governed by the laws of Vietnam. Disputes may be resolved through Vietnamese courts or the Vietnam International Arbitration Centre (VIAC).15. CONTACTLazy Cat Vietnam Travel Company Limited Email: [email protected] WhatsApp: +84 377 589 555CONFIRMATIONBy proceeding with the booking, the customer confirms that:

They have read and understood these Terms & Conditions
They accept the risks involved
They agree to comply with applicable laws
They hold appropriate insurance
They voluntarily agree to participate in the tour

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